Bajaj Fin Service - Urgent Complaint Against Bajaj Finance for Fraudulent Practices Harassment Unauthorized Charges

A. Facts of the Case:
Misleading Representation (December ****):

OP No. * (Mr. Prateek) aggressively promoted an "Overdraft Facility", falsely claiming:

"Zero charges if unused."

"No obligation to use funds."

Complainant explicitly stated no need for funds but was coerced into sharing documents.

Unauthorized Disbursement & Fraud:

OP No. * forcibly processed an ACH mandate and disbursed ₹**,**,*** without consent.

Complainant returned the full amount within days without utilization.

Unlawful Charges & Harassment:

₹*,*** interest levied for * days (later refunded after RBI intervention).

₹* lakhs demanded as "foreclosure charges" for an unused facility.

₹*,*** AMC fees added despite zero-usage assurances.

CIBIL score dropped from *** to *** due to OP’s false reporting.

Failed Resolutions:

Complaints filed with RBI Ombudsman, PGP Portal, BFL Nodal Officer yielded no relief.

B. Relief Sought:
Refund of all illegal charges (₹* lakhs + ₹*,*** + ₹*,***).

Compensation of ₹** lakhs for:

Mental harassment & reputational damage.

Legal costs & time invested.

Direction to OP to:

Close the overdraft account immediately.

Remove ACH mandates.

Restore CIBIL score to ***.

Penalty on OP for unfair trade practices.

C. Grounds:
Deficiency in Service (Section *(**) of CPA, ****):

OP failed to disclose hidden charges and misrepresented terms.

Unfair Trade Practice (Section *(**)):

Coercive ACH mandate, unauthorized EMI deductions.

Financial Harassment:

Threats to damage CIBIL despite complainant’s compliance.