Unboxify in - UNSEALED PRODUCT FAKE PRODUCT DAMAGED PRODUCT

I, Neerav Dad, placed an order on your platform for a “Dyson Airwrap™ Multi-Styler Complete Long (Brand New / Sealed)” on ** February **** at **:** AM for a total consideration of ₹**,*** (Order No. KL********UN).
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Within ** minutes of placing the order (**:** AM) I attempted to cancel the order through your WhatsApp support. However, your support hours begin only at **:** AM, making it impossible to utilize the stated *-hour cancellation window, which expires before your support channels open. This policy is clearly unfair and misleading.
I clearly cross checked and asked the UNBOXIFY team whether it will be sealed and in a new box or refurbished and they replied The Dyson Airwrap is a (BRAND NEW/SEALED).
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The product was delivered on ** March ****, and upon inspection the following serious discrepancies were discovered:
The product was not sealed, despite being advertised as “Brand New / Sealed.”
The box had scratches and signs of prior handling.
The colour variant delivered does not match the ordered product.
The device does not appear to be an India-specific model.
The serial number cannot be recognized or registered on the Dyson website (India / UK / EU), raising serious concerns about authenticity and warranty validity.
These facts clearly indicate misrepresentation of goods and deficiency in service, and potentially the sale of grey-market or previously opened merchandise. Given these facts, I do not accept a replacement, as I no longer have confidence in the authenticity or sourcing of products sold on your platform.
Immediately on getting the parcel, I made an unboxing Video of the parcel from DTDC Consignment no - *D*********, and I shared the video with the UNBOXIFY team where i mentioned the following problems as well.
*. The product didn't come in Dyson outerbox.
*. The device was not sealed and brand new, it was an open box.
*. The colour variant mentioned in the order was different (Rose Gold instead of Copper/Nickel as mentioned in Order confirmation)
*. The box had scratches and signs of prior handling.
*. The device seems to be a knockoff/ fake product.
*. The registration of Dyson HS** product delivered with Serial No *KS-EU-TJJ****A is not recognized by Dyson.in/Dyson.uk/Dyson.eu the companies official websites while trying to register the product
*. Finishing of the box which contained the Dyson HS** is also different from what it generally comes in.
*. I have been trying to speak to customer support but they are not answering or helping in the same.
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They asked me to request a return using https://www.unboxify.in/apps/ils/return-request/ but it only showed the option of replace and not return.


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Under the Consumer Protection Act, ****, the above constitutes:
• Unfair Trade Practice
• Misleading Product Representation
• Deficiency in Service
Due to the above violations and the loss of trust in your platform, I categorically reject the option of replacement and demand the following:
Full refund of ₹**,***
Pickup of the delivered product at your expense
Completion of the above within * days of receipt of this notice
If the above refund is not processed within the stipulated time, I will be constrained to initiate legal action including but not limited to:
• Filing a complaint with the National Consumer Helpline (Government of India)
• Initiating proceedings before the District Consumer Disputes Redressal Commission
• Filing formal complaints with Dyson India regarding unauthorized sale of products
• Reporting the matter to relevant e-commerce and consumer protection authorities
• Using social media to make everyone aware about the product and service failure by Unboxify & Tanishq Agarwal which will unfortunately cause damage to reputation of the founder and the brand.
All legal costs and consequences arising from such proceedings shall be entirely at your risk.
This notice may be treated as a final opportunity to resolve the matter amicably.
Sincerely,
Neerav Dad
**********
Order No: KL********UN
Date of Order: ** February ****
Amount Paid: ₹**,***
Registered Office Address- KLVSTC INTERNATIONAL, #*, Deewan Shopping Complex, Alwar Road, Behror, Rajasthan ****** (A KLVSTC INT'L. Enterprise) GSTIN - **CVHPA****H*ZC