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IDEA - Undue charges deducted by IDEA company

Preeti filed complaint against IDEA on Aug 9, 2020

I recharged my Idea number ********** with *** plan on **th July which was truly unlimited plan. I made a call on a number on ** July for which rupees ** was deducted from my main balance. When I contacted the idea company through mail, it replied that the number was chargeable.

I don't understand why the number was chargeable then the plan was truly unlimited for local/national calls

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

IDEA

67

Total Complaints

46

Total Resolved

68.66%

Consumer Satisfaction

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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

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