Story TV app - Unauthorized Transaction Request for Refund of 599

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding an unauthorized debit of ₹*** from my bank account on **-**-****, with the transaction description showing “STORY TV”.

I would like to clearly state that I have not subscribed to, authorized, or consented to any such service. This transaction appears to be fraudulent or processed without my approval.

This is a serious concern involving the safety of my bank account. I request you to:

*. Immediately investigate this unauthorized transaction
*. Refund the deducted amount of ₹*** without delay
*. Block any further transactions related to this merchant/service
*. Provide a written explanation of how this transaction was processed without my consent

If this issue is not resolved promptly, I will be forced to escalate the matter to higher authorities, including the banking ombudsman and consumer grievance forums.

Transaction details for your reference:

- Date: **-**-****
- Amount: ₹***
- Description: STORY TV
- Transaction Type: Debit

I expect a quick resolution and refund. Kindly treat this matter as urgent and acknowledge receipt of this complaint.

Sincerely,
[S Keerthi]
[Last * digits of Account Number][****]
[**********]