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Hero motors - Unauthorised service people offering hero motors vehicle a first service

K Thanigaivelan filed complaint against Hero motors on Jan 6, 2023

Sir I have purchased hero pleasure from Ambal motors, nerkundram, Chennai.
They called me often to give my vehicle for the first service. I thought they were also a hero an authorised service centre and gave my vehicle. They charged me above the norms of hero motors service shedule.
I complained to Chennai hero motors head office.they respond to me that they are not authorised service centre so next time give it to authorised service centre. fine , my complain is, we comman people dont go on for investigation which is authorised or un authorised service centre. they called me for the first service, billed me did not enter in the manual book got excess. Money.
I complained
Hero motors Chennai branch advise me
What they are going to advise the coustomer one by one or going to take action on the unauthorised untrained people who is offering for service

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Hero motors

4

Total Complaints

3

Total Resolved

75.00%

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