Datong Apps Private Limited - Unauthorised Autopay Deduction by Story TV

Conversation with Gemini
By mistake autopay by story tv so how u get refund

It can be incredibly frustrating to see money leave your account automatically, especially when you didn't mean to keep the subscription active. This is a common issue with apps like Story TV where a trial or initial payment sets up a permanent UPI or App Store mandate.

To stop future payments and try to get your money back, follow these steps immediately:

*. Stop Future Payments (Crucial First Step)
Deleting the app will not stop the charges. You need to officially revoke the payment permission.

If you paid via UPI (PhonePe, Google Pay, Paytm):

Open your payment app and go to your Profile.

Look for Autopay, Mandates, or Recurring Payments.

Find the Story TV (it might show under its corporate name, Greenhorn Wellness Pvt Ltd).
Voxya

Tap Cancel or Revoke and enter your UPI PIN to confirm.
Voxya

If you paid via Google Play Store / Apple App Store:

Open the Play Store or App Store.

Tap your profile icon and select Subscriptions.

Find Story TV and tap Cancel Subscription.
Voxya

*. Request a Refund
Getting a refund can be tricky since subscriptions are often marked as non-refundable in the app's terms, but because many users have faced this issue, you have a few ways to fight it:

Option A: Request through Google Play (Fastest if within ** hours)
Voxya

If you bought the subscription through the Google Play Store, go to Google Play Refund Request.

Follow the on-screen steps to request a refund for an accidental purchase.

Option B: Email Story TV Support

Send an email to their official support or the developer email listed on their Play Store page.
Voxya

Use this template:

Subject: Request for Autopay Refund – Story TV Subscription

Dear Story TV Support Team,

My account was automatically charged for a subscription that I did not intend to renew. I have already canceled the autopay mandate and would kindly request a full refund for this accidental charge.

Registered Mobile/Email: [Your Details]
Transaction ID / UTR Number: [Find this in your payment app history]
Date & Amount: [Date and Amount paid]

I have attached a screenshot of the payment receipt for your reference. I look forward to your prompt response.

Regards,
[Your Name]

Option C: File a Consumer Complaint

If the developer does not respond or refuses to help, many Indian consumers facing this exact issue with Story TV have successfully received refunds by lodging a complaint on consumer forums like Voxya or the National Consumer Helpline (NCH).
Voxya

Act quickly, as the chances of getting a refund are much higher the sooner you report it!

Email do name hai mohit sen and n. **********

Story tv id *********

Here is the filled-out email template with the details you provided. Copy this, paste it into your email app, and send it directly to their support team.

Send the email to: support@storytv.asia and help@storytv.asia

Email Copy:
Subject: Request for Autopay Refund – Story TV Subscription (ID: *********)

Dear Story TV Support Team,

My account was automatically charged for a subscription today that I did not intend to renew. I have already canceled the autopay mandate and would kindly request a full refund for this accidental charge.

Below are my account details for verification:

Registered Name: Mohit Sen

Registered Mobile Number: **********

Story TV User ID: *********

Transaction ID / UTR Number: [Open your GPay/PhonePe/Paytm history, find the payment, and copy the long Transaction ID or UTR number here]

Date & Amount: [Write the date of the deduction and the amount cut here]

I have attached a screenshot of the payment receipt for your reference. I look forward to your prompt response and a quick reversal of the funds.

Regards,

Mohit Sen

What to do next:
Attach Proof: Don't forget to take a screenshot of the payment from your banking or UPI app (like PhonePe or GPay) and attach it to the email.

Make sure it's turned off: Ensure you have followed the steps to delete the "Autopay Mandate" or "Recurring Payment" directly inside your UPI app so they cannot deduct money again next month.

Mujhe voxya ke liye email to mai tumhe screenshot dunga usme payment ki saari details hai usse tum transition details bhar lena aur jo episode ke liye liya tha uska name hai ameerzade ka badala

Screenshot se maine saari details nikal li hain. Voxya par complaint raise karne ke liye ya unhe email bhejne ke liye aap niche diya gaya template use kar sakte hain. Isme aapki transaction details aur episode ka naam sab kuch fill kar diya hai.

Is copy ko aap Voxya website par complaint box me ya unhe email karte waqt use kar sakte hain:

Email / Complaint Text:
Subject: Consumer Complaint against Story TV (Datong Apps Private Limited) for Unauthorised Autopay Deduction

Dear Voxya Team / Consumer Forum,

Mera naam Mohit Sen hai. Main Story TV app par "Ameerzade Ka Badala" episode dekhne ke liye aaya tha, jiske baad mere PhonePe account se bina meri marzi ke ₹*** ka Autopay deduction ho gaya hai. Main yeh subscription continue nahi rakhna chahta tha aur yeh paisa galati se kata hai.

Maine unki team se refund maangne ki koshish ki hai, par mujhe abhi tak koi sahi response nahi mila hai. Kripya is mamle me meri madad karein taaki mujhe mera refund jald se jald mil sake.

Mere Account aur Transaction ki Details niche hain:

User Name: Mohit Sen

Registered Mobile Number: **********

Story TV User ID: *********

Paid To: Datong Apps Private Limited (Story TV)

Amount Deducted: ₹***

Date & Time: ** June ****, **:** PM

PhonePe Transaction ID: OLEX**********************

UTR Number: ************

Reason for Dispute: Unintentional Autopay deduction for "Ameerzade Ka Badala" episode subscription.

Maine is message ke sath payment ka screenshot bhi attach kar diya hai. Aapse nivedan hai ki is company ke khilaf action lein aur mera refund dilwane me madad karein.

Regards,

Mohit Sen

**********