STOWD - TV is stolen

STOWD is Storage service which provides service for packing, storage and delivering back the products.
I, Prashanth have started STOWD service in February ****. I have paid the initial packing cost, Storage charge and continued the rent service until February ****, when I decided to retrieve back the goods.
I was informed that the TV is mis-placed and will be delivered within a week, so I was ok to get other goods as delivery on Feb **th ****. But as the days passed the response from STOWD team was not clear and unprofessional. I had to escalate it, when I got an offer for *.*k rs for missing/stolen TV.
First-of-all, TV missing from Storage is not at all expected and it stands against the company’s policy. I had bought this TV as my first TV and have my emotions attached.
I have already informed to Karthikeyan (Co-founder) on my needs that I would need the compensation money as stated in the Relief section or provide me the same TV with additional compensation mentioned. I have also turned down the offer from STOWD of *,***rs/- first and then **,***rs/ and then finally **,***rs/- . I wouldn’t be able to accept such a low price for **,***rs TV (MRP) and informed Karthikeyan (Co-founder of STOWD) and he agrees that I can go to court to get my voice heard by the honorable members.
I hope to get justice from the misuse of the service from STOWD.

Relief:
Current TV Price: Rs **,***/- + Complete TV Protection: Rs *,***/-
HDMI cable was in the TV box: Rs *,***/-
Compensation for Mental/Emotional impact: Rs *,***/-
Total: Rs **,***/-