WWW TRAVOLOOK IN - TRAVOLOOK NOT REFUNDED THE MONEY

I tried to book a flight ticket from Chennai to Pune on www.Travolook.in on **/**/**** (Date of Journey **/**/ ****). The money Rs.***** got debited from my credit card, Shortly after making the payment, I received an email that the ticket was in processing, and that I must wait for ** minutes. After that too elapsed, a mail notified me that my reservation was "cancelled due to an operational reason" and that a refund will be processed in **-** working days (excluding Saturday, Sunday and Gazetted holiday ) which had not happened ,every time when we contact customer care either email ( support@travolook.in or telephone (toll free No +************) they have different excuses.Now,They stopped replying my mail also. After the completion of more than two months, They have not yet refunded my amount .My booking reference No. is REF*********.