Phonepe And Sbi Bank - Transaction failed but amount got debited

Shariq Ali khan filed complaint against Phonepe And Sbi Bank on Jan 14, 2019

I would like to inform you that I made a UPI transaction on * January **** for the amount ***** from phone pe mobile bank linked with my Sbi bank account and the amount got debited from my account but the crediter has not been credited with the amount.

I have raised several tickets on phonepe, contacted SBI customer several times without any help.

I got a response from phonepe team that they got in touch with the sbi bank and they have confirmed that no amount has been debited, even though I send them a screenshot of the SBI net banking transaction which has been debited.

I going in circles, phone pe is asking me to contact Sbi, Sbi is asking me to contact Phonepe, I am stuck in between.

I am also attaching all the proof that the money has been debited from my sbi account even though the transaction got failed in failed in phonepe

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Phonepe And Sbi Bank

Total Complaints

Total Resolved

29.17%

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