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Harsh Maheshwari filed complaint against Tikona braodband company on Oct 15, 2019
User ID: **********
My plans ends on *th july, **** and as I was unaware about that it is an auto renewal plan because no body told me about that so I dropped an email That i want to discontinue my services on *th of july, **** and they charged me Fee of approx Rs ***/- and after that due to some technical glitch my tikona ID was logged in my laptop and I charged me extra *** because I was using WIFI over my laptop.
so they totally charged me Rs ****.** /- . In both scenarios I have not committed any mistake.
My ID is ********** .
Kindly help me to get justice.
i am frustrated and mentally harassed and I am a college student its a big amount for me.
Please Please Help me to wave off this amount.
Mail Which I received
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. HARSH MAHESHWARI,
As per your request for termination of Tikona broadband **********, registered against your name, your service has been terminated.
Mentioned below are the Full and Final Settlement details for your Account no. *********
Amount Payable : Rs.*, ***.**/-
Please call our ISP co-ordinator to return our Modem.
You can contact our authorized representative SAINATH ASSOCIATES at ********** for return of Modem (Roof Top device) or else same will be recovered from your premises with-in ** days.
“Post modem recovery please write to customercare@tikona.in along with modem recovery receipt or call at our customer care number to inform the same”
In the event of not being able to clear the penalty charges of Rs ****/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.
In case you have any query please feel free to contact us on **** **** **** or you can also write to us on customercare@tikona.in from your registered email id
Regards,
Tikona Care
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