IRCTC and Kotak - Ticket Booking fail but no refund received amount

I booked following train ticket on * Feb ****.

Station: NDLS to DDU
First IRCTC Transaction Id: ***************
Second IRCTC Transaction Id: ***************

This ticket is booked successfully in third attempt and out of first two failed attempts amount was deducted from my Kotak bank account in one of the failed transaction.

I contacted my Bank then they replied the amount has been credited to IRCTC account then I dropped multiple emails to IRCTC and received the following reply from IRCTC every time.

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

Details of Not Booked Tickets:

IRCTC Transaction ids: ***************, ***************

Kotak Mahindra Bank (Failed ticket)
Amount Deduction Bank Transaction Details:
Narration: (UPI/irctc@ybl/************/Collect)
Transaction Reference Id: UPI- ************
Amount : ****.**

Please do the needful to refund my amount and let me know if more details required from my side.

Thanks in advance!

Lalit Kumar Singh