Digital Showroom Dotpe Private Limited - They re application doesn t work on ipad while selling they don t inform once sold they dont resolve
Poonam Gogri filed complaint against Digital Showroom Dotpe Private Limited on Oct 12, 2023
In July, we purchased a digital showroom website. From the beginning we have been facing many problems, which we have raised with the person in charge Shubham for the last * months, and again and again we face the same problem uploading images. Also last month Shubham arranged a meeting with the tec. Team which also could not solve the problem.
We have given all possible steps and time to solve this problem but it is not solved. In this case we followed up again today with Shubham as he said last week that all issues are resolved & we have tried to upload as he requested. From the same thinking video was also shared with him but the issue was not resolved. He said he would get back to us on Monday (yesterday). But he did not.
After so many failures with eigital fashion, we requested a refund today. This time Mr. Sitesh Kumar (Senior Manager) said that it is not in our policy you should have tried the app before buying... the digital showroom is meant for uploading to cell phones and screens and cannot be used on the Ipad...
Such a rediculas answer we get from Sr. Expierence person. When the payment was to be made from our side, a deadline was also set from the digital showroom side as this offer expires next day, if the payment is not made
then why is there a lack of commitment during the service??
I again request you to proceed with the refund as we have already wasted our * months in pursuing and doing all possible experiments and it is high time to understand that the digital showroom app is not for iPad users. As pointed out by sr. Manager Mr. Sitesh kumar & for this we are not going to change our system informed.
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