Pari match betting side - The company is violating its term and condition

Actually I have played on this betting site since last * years..but they issued a offer regarding vip casino cash back..of turnover amount and mention a percentage of cash back percentage with a multiplier of turn over of
Upto ******** is *, **%
From ******** to ******** is *, **%
From ******** onwards is *, **%
On live casino section ..but now they are violating there term and condition and there operator told me *, **% means it's an amount of bets on live casino..I will explain it by an example
There operator said it's a multiplier of *.* if it is *, **% .but now they are saying *,**% means it's *.**% ...they are violating there norms there betting site also provide me all the calculation which I have kept as screenshots ...there operators who contacted me since last night have conversation with me this kind of thing....kindly resolve the issue sir...I have all the screenshots...which I mention previously actually I crossed there ******** turn over with a payout multiplier of *, **% then they are cheated with me like this...k*ndly look in to that matter...