ICICI Bank Limited - Telegraphic Transfer not settled into the account

complaint against ICICI BANK R T Nagar Branch
Our company NFT IMPEX INTERNATIONAL PVT LTD is a start up company exporting fresh fruits. We had sent our first consignment to Malaysia on ** Feb **** and we received the payment by Telegraphic Transfer on ** March ****. All documents submitted to the bank as per RBI Norms for settlement but ICICI BANK called on the phone and said Telegraphic Transfer cancelled and refunded the amount after **Days of received the Telegraphic Transfer. Till now i had not received any proper documents from ICICI BANK on the cancelled Telegraphic Transfer. once i complaint to RBI, ICICI BANK responded in sending some documents which i am not satisfied with it. Due to the negligence and mistake from ICICI BANK, i have suffered huge losses and mental trauma. Please find below the details of what has happened and my queries which ICICI BANK has to answer and settle my amount with compensation for my losses.
Le me explain the earlier mail sent in detail what has happened.
RBI COMPLAINT NUMBER *************** DATED **-**-****
*. Telegraphic Transfer was done from Malaysia on ** Mar ****.
*. I submitted all the related documents ( TT Copy, Invoice Copy, BL Copy, Certificate of Origin, Physosanitary Certificate, Shipping Bill and Disposal Letter ) to the Bank on ** Mar ****.
*. I received a mail from Ms. Richa Priya on ** Mar **** saying they have received the payment and will settle the account.
*. I received a call from Mr. Suresh on ** Mar **** and said Telegraphic Transfer is cancelled and ICICI BANK has return the money.
*. But as per ICICI Records, they received the telex message on ** March **** and refund the money on ** Mar ****.
*. As per RBI norms, the Telegraphic Transfer has to be settled within **Hours but ICICI BANK has not done that and waited for the message from the Remitter till ** Mar **** which is suspectable.
*. I had submitted all the related documents on ** Mar **** but even then ICICI BANK refunded the money to the remitter on just a telex message from the Remitter saying cargo not received. ICICI BANK did not even Rechecked with us before doing the Refund which is suspectable.
*. I was asking the Transactions details and the Refund details but ICICI BANK has not given any proper documents till now to counter my client except the Telex Message copies which my client denies to accept. These actions from ICICI BANK is susceptible.
*. I received a message from ICICI BANK caution list from RBI asking for documents. The below is the message for reference.
Dear Customer, out of total shipments made till **-**-**** there are * shipping bills with ICICI Bank as AD Bank which are under RBI Caution List. We request you to submit the export bills to the nearest trade service branch by **-**-**** to enable regularisation. Please ignore, if already submitted.
If ICICI BANK has refunded the amount and settled the account, then why the transaction is still under RBI Caution List. I clearly suspect the fund is with the ICICI BANK.
**. Ms. Pammy from ICICI BANK mailed me on ** Aug **** to submit the shipping bill as transaction is under Caution List and I send them again.
**. I had requested for Remitter’s Swift Details and till now I have not received it.
**. I had requested for full Transaction details but I received a letter from ICICI BANK which is of no use. ICICI BANK has written saying Telegraphic Transfer is not credited into the account till now with no other details mentioned.
**. All the above actions from ICICI BANK compelled me to suspect the error and mistake from ICICI BANK. I humbly request everyone to help me in getting my amount as soon as possible.
If ICICI BANK has refunded the funds, then why the bank could not give any proper documents for **Months. if they had given, i should have filed a case against my client and got the money. Till now he is denying that he has not got any refund from RHB BANK, Malaysia. ICICI BANK has to give proper documents on the transaction and compensation for my losses.