Tata Motors - Tata Harrier EV Critical Failure Defective Workshop Damage

I am the owner of a brand new Tata Harrier EV delivered in November **** in Bangalore. I am filing this complaint against the Manufacturer (TPEML) and the dealership for Unfair Trade Practice, Defective Goods, and Gross Deficiency in Service.

I. UNFAIR TRADE PRACTICE & COERCION (Pre-Delivery Issues):

The dealership engaged in coercive and deceptive practices that forced the complainant to accept a defective vehicle. The dealer relentlessly pressured the owner to complete the full payment immediately upon allocation and then made false representations that PDI issues were rectified, thereby coercing the final payment and registration. This violated the consumer's right to inspect and reject the defective car.

II. CRITICAL FUNCTIONAL FAILURES (DEFECTIVE GOODS):

The vehicle is fundamentally defective and unsafe:

Stranding Event: Within weeks of delivery, the car suffered a critical failure with the "Car Key Not Detected" error, leaving the owner stranded (RSA failed to restart the vehicle).

Persistent Defects: The car has persistent issues including a TPMS error, a Service Warning that illuminates immediately upon driving, and the charger failing to deliver more than *-*.* KW.

Unresolved PDI Issues: Various cosmetic defects, poor fitment (seats, headrest), and open stitching remain unresolved.

III. GROSS SERVICE NEGLIGENCE (DEFICIENCY IN SERVICE):

During subsequent workshop visits (including one for the separate rear-end accident repair), the service center compounded the problem by causing severe, new, irreversible damage:

Interior Damage: All piano black surfaces were severely scratched up. Interiors were returned filthy with mud/dirt marks on seats, roof liner, pillars, and armrest.

Exterior Damage: The car now exhibits paint overspray across the entire body, uneven paint finish on all edges, and paint color mismatch.

IV. FINAL DEMAND:

The combination of Unfair Trade Practice, critical functional failures, and service negligence has led to a total loss of confidence. The complainant is demanding a FULL REFUND or REPLACEMENT with a new, defect-free vehicle under the Consumer Protection Act, ****.