NextGen Fashion Limited SHEIN India - SHEIN India holding COD refund amount

I placed an order on SHEIN India using a combination of SHEIN wallet points/rewards and Cash on Delivery (COD) payment method. SHEIN India had provided me around **** reward points/wallet balance, and I used those points along with COD payment to place an order containing * items.

After receiving the order, I returned * items because they were not satisfactory, and one of the returned products was defective/damaged. The return request was successfully processed and the products were picked up by the courier partner.

SHEIN India refunded only the wallet/points portion on ** April ****, but they have still not refunded my COD amount of Rs. ***.** even after successful return confirmation. This clearly shows incomplete refund processing from the company side.

I have continuously contacted SHEIN India customer support through complaints, emails, and follow-ups, but they are repeatedly delaying the refund and not providing any proper resolution or timeline for payment. Despite multiple complaints, the issue still remains unresolved.

Due to this unnecessary delay, I have suffered financial loss, inconvenience, mental stress, harassment, and waste of time. The company is showing deficiency in service and unfair consumer practices by withholding my refund amount without justification.

I request immediate refund of my COD amount of Rs. ***.** to my bank account/original payment method along with compensation for the inconvenience caused. Strict action should also be taken against the company for delaying legitimate consumer refunds.

Resolution Required:

Immediate refund of Rs. ***.**
Compensation for mental agony and inconvenience
Written apology from company
Action against unfair refund practices