Educart Agrawal Group of Publications - Severe Consumer Fraud and Harassment by Educart Wrong Damaged Goods Delivered and Breach of Verbal S

SUBJECT: HARASSMENT, DELIVERY OF WRONG AND DAMAGED GOODS, AND BREACH OF VERBAL AGREEMENT

I am filing this formal complaint against Agrawal Group of Publications (Educart) for a total collapse of consumer service and failure to fulfill an order.

*. THE INCIDENT: On **-**-****, I received Order ED*****. Upon unboxing (recorded on video), I found:

WRONG PRODUCT: Received a Mathematics Question Bank instead of the English Question Bank I paid for.
Damaged Product: The Social Science book arrived with physical damage and torn outer packaging due to careless packaging without Bubble wrap.

*. DEFICIENCY IN SERVICE: I have spent the last few days in a state of mental agony trying to resolve this. My attempts include:

Emails: I have sent SEVEN (*) detailed emails with all the proofs. I received only two generic, automated replies offering a useless **% discount coupon(available for free on YouTube), completely ignoring the damaged and missing items.

Call Harassment: I have made TWENTY(**) calls to their support with call history proof. On Saturday, a representative verbally promised that I could keep the Mathematics book as compensation for the damage and inconvenience and that the English book would be dispatched immediately.

GHOSTING: Since that verbal agreement, the company has refused to provide written confirmation via email and has stopped answering my calls. I am being intentionally ghosted by their "Support" person who told me I can even contact him on Sunday.

*. FINAL NOTICE IGNORED: I issued a final notice via email and Text giving them until Monday **:** PM to provide a tracking link and confirm that I can keep the Mathematics book as compensation.They have failed to comply.

*. DEMAND: I demand the immediate dispatch of my Class X English Language and Literature Question Bank (****-**) without further delay. Furthermore, as per the verbal settlement made by their staff, the Mathematics book must remain with me as compensation for the significant mental harassment and the damaged SST book received.

I have full unboxing video evidence, **+ screenshots of ignored calls and emails,and transaction receipts to prove this case.
Unboxing Video Link:https://drive.google.com/file/d/*WM_G*IpTpSTFIgjm*GMRTnMCy_psLwv-/view?usp=drivesdk