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Kartikey Singhal filed complaint against GTPL BROADBAND AHMEDABAD on Jan 21, 2021
My service request number is ******* which I filed with GTPL on January **th, ****. I was assured that the complaint will be resolved in ** hours.
A guy came and checked the router and confirmed that there was no issue with router and the fault is in the fibre cable somewhere from the main line.
After that no one came to check or fix anything and the issue still remains the same. Everyone else in my building has the same connection and it is working for them.
I have called GTPL customer care a million times and the only answer they have is "Your request is under process and you need to wait". There is not a single update about the issue and no one has contact number of any technical team.
I am left at the mercy of these guys and it is really frustrating.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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