Consumer Chanakya - Service not provide

I am a Credit Card holder of ICICI bank and have become a victim of cyber fraud and have lost the sum of INR *****.
I approached with consumer chanakya to recover money and pay service fee approx ****.
Before submitting the fee that have contacted me continuously and apprised to submit fee as soon as possible to process his case and said that first ** hours are main for recovery of money. After paid fees I have received * call and mail from advisor with some directions after ** hours. I this regard I informed him that I have already sent mail which are given in their directions.
after that I have continuous request him through mail as well as WhatsApp and customer service no. But no any response received from consumer chanakya except regard and we will connect you shortly. After completing ** days they call for submission fee again for continuous process of case. I asked action taken report on my case and intimate that thay have not provide any service in this case.
Due to nicklegencies of consumer Chanakya I have lost my golden time for recovery of money.