Shopee - Return and refund

** Jan product stiching machine got delivered on ** Jan i kept order received option to find the return refund option still didn't find that, so after contacting your executives on ** january they said yesterday only product got delivered so no worries madam but you just fill up the form coz by mistakenly you kept order received so now you can't see return or refund option but fill the form with all the details required then courier people will come to pick up your product once they picked the product then your refund would be processed within **- ** hours..

Each and every time iam contacting them but they keep on saying same story also they did nothing but they are keep on sending emails stating that they have resolved my issue..

So finally i have decided to contact you..please take care of my issue..