Inter Globe Aviation Limited - Request for Compensation for Flight Cancellation PNR

I am filing this complaint against IndiGo Airlines for deficiency of service arising from cancellation of Flight *E**** (Mumbai–Chennai) on ** Dec **** under PNR E**QJP.

Despite receiving web check-in prompts till **:** AM, the first cancellation intimation was received only at *:** PM via MakeMyTrip, i.e., after the scheduled departure time. I had already completed self check-in and reached the airport, where no adequate IndiGo assistance or alternate arrangements were provided.

Due to delayed intimation and lack of support, I was forced to arrange emergency surface travel at my own cost (Mumbai–Pune and Pune–Bengaluru), incurring expenses of approximately ₹**,*** (bills available).

IndiGo refunded the airfare and offered ₹*,*** compensation only on condition of “full and final settlement,” which I rejected. The grievance was also raised with DGCA AirSewa (Ref: AG******) but was closed without substantive redressal.

I want to file a consumer complaint before the District Consumer Disputes Redressal Commission and am seeking reimbursement of actual expenses and fair compensation. I request IndiGo to resolve the matter amicably at the earliest.