Motorola - replacement or refund for washing machine motorola company

I am writing to express my disappointment and seek urgent resolution regarding my washing machine issue, which has been pending for over * months despite repeated follow-ups.

My first complaint was registered on July *, ****.

After a month, a technician visited and mentioned that a part needed to be replaced. He later brought the part but then informed us that another part also needed replacement.

After ** days, he came again, replaced the part, and finally stated that the machine would not work.

Following this, Flipkart personnel informed me that a refund would be processed, and the washing machine would be uninstalled and taken back.

However, when the team came for uninstallation, they said the washing machine could not pass through the balcony door and that it was my responsibility to take it out. The pickup was then rescheduled.

I managed to take the machine out, and it is now ready for pickup.


Unfortunately, after all these delays, I recently received a call from Flipkart stating that my warranty has expired. This is incorrect, as my warranty is valid until October *, ****, and my complaint was lodged well within the warranty period (July *, ****).

I also called on September **, where I was assured that the machine would be taken back within ** hours. Again, today, I was told the same, but there has been no action, no calls, and no updates.

This has caused me extreme inconvenience and harassment for the past * months.
I request Motorola and Flipkart to:
*. Immediately arrange the pickup of the washing machine (already kept outside and ready).
*. Process my refund without further delay since the machine is non-functional and covered under warranty.
*. Provide a written confirmation with timelines for the resolution.
Please treat this matter as urgent and take necessary action at the earliest.