Amazon Seller Services Private Limited - Reimbursement issue for inventory lost by Amazon fulfillment centre

I write this email to inform you that your DEL * FC team has lost three shipments bearing following IDs sent by us (through our carrier SAFEX) to Amazon DEL * FC in October ****.
FBA**D***K*W
FBA**D***X*L
FBA**D**BGX*
Following Case IDs for the same was raised on Amazon seller support portal on *th Nov and PODs were submitted with the case ID.
CASE ID **********
Case ID: **********
Case ID: **********
Despite submitting the POD, your Amazon seller support team fraudulently and insincerely closed the case ids, and failed to give reimbursement
We raised this issue on your FACEBOOK PAGE as well and the page administrator Simran Sharma requested to fill a SELLER ISSUE CAPTURE form which was filled twice and submitted to Amazon.
Despite raising the case IDS and raising this issue on facebook page several times, till date reimbursement has not been provided for the shipment lost by your DEL * FC.
The PODs clearly show the Amazon FC DEL* stamp which means that the shipments were received in the warehouse but lost by your team.
As per Amazon policy, the claim was raised within ** days making us eligible for reimbursement.
As your team fraudulently closed the old case ids, we had to create fresh cases under Amazon seller support where we referred to the earlier case ids, and resubmitted the PODs.
We have lost count of the number of times we have resubmitted the PODs, which are attached with this email.
The new case IDs raised on Amazon seller support are as follows
**********
**********
**********
Even on the new case IDs, your Amazon seller support team is still asking for PODs, despite the same being provided.