travolook in - Refund Request

I booked a flight for my friend on **th Feb **** and travel date is **th Feb **** (Who suppose to be his home town as his family member is hospitalized) I had his ticket from Ahmedabad to Lucknow from Travolook, Booking id is REF********* and the amount **** INR was deducted from my card but due to some error ticket was not confirmed and few min back I got a call from Travolook Customer care and they said, due to price hike your ticket not confirmed from Airlines so will refund the amount from same mode of transaction within ** to ** working days, after ** days i called them and asked for refund they said due to some server error it will take longer time and said wait for more ** to ** days, this same thing happening when ever i call them after ** days, they are not even transferring to and senior person even i ask them i want to make one more booking so adjust the money with the booking, they denied and said we will refund your money we don't adjust in any other booking, i requested them to refund my money as soon as possible as i just helped my friend to reach his home in Emergency but what i received is loss of **** INR, Even i said due to pandemic i lost my job they are not understanding any situation.

Please help me to get my money back.

In case you need more details pls feel free to call.

Regards
Hiten Devlekar
+************