Footballmonk in - Refund Request for Order Number

I have ordered three jerseys from footballmonk for order number - ****** the quality is not upto to the mark as I expected.i ordered Premium Quality Real Madrid Doodle edition jersey and i got Something else which i did not expect.i requested for return reply from them - Thank you for reaching out to us. If you would like to exchange your jersey or request a refund, we will be happy to assist you. Please note that you will be responsible for the COD shipping charges of Rs. *** for each jersey. Additionally, we require a photo of the jersey with its tags and original packaging to process your request. We cannot process refunds or exchanges if the jersey is not returned in the same condition as it was delivered. We look forward to hearing back from you soo i sent images of the jerseys back to them and after that havent heard form them after multiple reminders. Please find the email trial sent to them