BigBasket - Refund Replacement Request Suspected Counterfeit Apple Product Order No BNN

I am writing to raise a serious complaint regarding my order (Order No. BNN-**********-********) placed on * July **** for an Apple USB-C to Lightning Cable (Model: MUQ**ZM/A).

After receiving the product today, I immediately tried using it, but it did not charge my device at all. I contacted BigBasket Customer Support, and your representative advised me to contact Apple Support.

I then contacted Apple Support, and they instructed me to visit an Apple Authorized Service Centre. After inspecting the product and its packaging, the Apple service personnel informed me that both the product and its box appear to be counterfeit (fake). They clearly stated that this is a third-party product and advised me to contact BigBasket because the seller from whom the product was purchased is responsible for providing a refund or replacement.

To make matters worse, I also visited the BigBasket store from where my order was dispatched. The store staff informed me that they cannot help and asked me to contact BigBasket Customer Support. However, when I contact BigBasket Customer Support, I am repeatedly being told to contact Apple Support. Apple Support and the Authorized Service Centre, on the other hand, have already confirmed that I must contact BigBasket for resolution.

As a result, I am being sent from one place to another without any resolution. Instead of resolving my issue, I am simply being redirected between BigBasket, Apple Support, and the store. This is causing unnecessary inconvenience and wasting my time.

This is extremely disappointing and unacceptable, especially considering that the product was sold as a genuine Apple accessory.

I request that you immediately:

Process a full refund, or

Replace the product with a genuine original Apple product,

by the end of today.

If this issue is not resolved within the stated time, I will have no option but to initiate legal proceedings and file formal complaints with the appropriate consumer protection authorities against BigBasket and the concerned seller for supplying a suspected counterfeit product and failing to provide an appropriate resolution despite repeated follow-ups.

I expect your immediate response and a satisfactory resolution without any further delays.

Regards,

Suraj Khatua