Goibibo Indigo - Refund promised only partial amount refunded

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the refund processed for my recent transaction.

I was extremely disappointed to note that only **** of the total amount was refunded, out of ****without any clear explanation, breakdown, or prior communication justifying this partial refund. At no point was I informed about such deductions or the criteria used to calculate the refunded amount.

The lack of transparency and proper communication has caused significant inconvenience and dissatisfaction. As a customer, I expected clear information regarding refund policies and timely clarification before such a decision was made.

I kindly request:
*. A detailed explanation for refunding only **% of the paid amount, and
*. A reconsideration of the refund, ensuring a fair and justified resolution.

Please treat this matter as urgent and respond at the earliest. I hope this issue can be resolved amicably without the need for further escalation.

Thank you for your attention.