Reliance smart Balasore - Refund or Cashback not received

Dear Jio mart
Sorry to inform you i did not get my cashback neither to my bank account nor jio wallet till now though i purchased product on */*/** from Balasore Reliance smart ,ODISHA . So requesting you please keep your word what you promise means please take step to refund my cashback . Please find attachment of bill and your poster near billing counter which assured by your manager of Store on date of *st May accordingly i change my mind to purchase **** otherwise i have no other intention to purchase **** rupee. If you not accepting my request simply showing your management purely fraud . So better you keep your reputation . So i am waiting for your reply.