GSRTC - REFUND OF TICKET WHERE BUS WAS NOT THERE

I HAVE BOOKED TICKET FROM SANKHESHWAR TO AHMEDABAD ON **/**/**** AND TIMING OF BUS WAS **:** PM.. I HAVE WAITED FOR SAME BUS TILL * O CLOCK AND TRIED TO CALL BOTH RADHANPUR AND KHAMBHAT DEPOT BUT RADHANPUR DEPOT NEVER PICKED UP MY CALL AND KHAMBHAT DEPOT PERSON ANSWERED FIRST TIME VERY RUDELY AND NOT GIVEN INFORMATION OF BUS STATUS THEN AGAIN I CALLED AT * O CLOCK AND IT SAYS THAT IT IS HARIJ AND WILL TAKE TIME TO REACH SANKHESHWAR.. AGAIN I WAITED FOR ALMOST HOUR BUT IT DID NOT COME AND AT LAST I HAVE TO GO WITH OTHER BUS WITH MORE TICKET AMOUNT.. NOW I AM ASKING FOR REFUND OF AMOUNT BUT THEY ARE DENYING AND LYING THAT BUS WAS ON TIME.. I HAVE ATTACHED TICKET WITH MY CALL HISTORY WHICH SAYS THAT I HAVE CALLED AT * O CLOCK BUT STILL THEY ARE NOT ACCEPTING AND BEHAVE RUDELY.