Wing In Travel Advisor Gurgaon - Refund of money

Your Booking is In-Progress with booking reference number : REF*********
Departure Flight

SpiceJet
SG - ****
GAU | **:**
Borjhar (Guwahati)
Mar **, Tue
Duration
**h **m CCU | **:**
Calcutta (Kolkata)
Mar **, Tue
Stopover : **h **m layover at Kolkata

SpiceJet
SG - ****
CCU | **:**
Calcutta (Kolkata)
Mar **, Tue
Duration
**h **m VTZ | **:**
Vishakhapatnam (Vishakhapatnam)
Mar **, Tue
Traveler(s) Information
S.No. Gender Traveler's Name Date of Brith
* Male Firstborn Saioo (Adult)
Additional Service Requests for (Firstborn Saioo )
Meal : Wheelchair :
Price Information
Total Price :₹ ****.**
Billing Information
Email firstsaioo**@gmail.com
Mobile Number **********
Thank you for your Booking.
Your booking is under process kindly wait for a while. The process may take ** minutes; if the process gets delay then you can contact our travel experts on toll-free number ****-***-****.

Have a safe journey! Terms & conditions

But this ticket is not confirmed and when I call the customer care they said we ll refund all the amount but till now I didn't receive the amount
I would request you to take necessary action
Regards
Firstborn Saioo