N L SAHU filed complaint against Pranoy Mazumdar Director Founder Pro Smart Classes Azad Market Krishna Talkies Road Risali on Jul 16, 2020
*) It has been advertised by your institution through your Brochure & hoarding , that classes will be taken by experienced teachers only along with you. But it has been observed that classes are being taken inexperienced / trainee teacher which is not fulfilling the object of coaching to meet the required standard of education in view of competitive & Board Exam .
*) On line classes introduced by your end with commitment to refund of difference of amount of classroom classes & online classes but it has seen that on online classes are being taken by inexperienced / trainee teacher with very poor
performance . After seeing this it’s proposed from your end to withdrawal my admission with commitment of full refund by you .
*) Passing of more than three months & in-spite of several request you have not fulfilled your commitment to refund the advance money paid by me amounting to Rs. - *****.** .

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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