Mobikwik - Refund not received

I purchased from limeroad via payment done by mobikwik account. So due to some reason I have to return that , for this limeroad refund me in mobikwik account, but now mobikwik doesn't shows that amount in its own wallet and not in my source bank. And they provide me wrong transaction id vide which they say they had done transferred. Now finally mobikwik not returning my money, several times complaint done on mobikwik , they don't take it properly even they have not provided a correct customer care number. Finally I asked several times from bank also ,bank told me that mobikwik provided a wrong transaction number they didn't send any money to bank. Please solve my issue n help to get my refund.