Mivi www mivi in - Refund Not Received for Cancelled Mivi Order Despite Repeated Assurances Request for 1 Lakh Compensa

I am filing this complaint against Mivi (www.mivi.in) for failing to process my refund, providing misleading assurances, and causing mental distress and inconvenience.

Order Details:

Product: Mivi AI Buds

Order ID: ******

Order Date: **th October ****

Amount Paid: ₹****.** (Online Payment)


Immediately after placing the order, I decided to cancel it. However, there was no option to cancel on their website or app. I contacted their customer support via email, and they instructed me to refuse the delivery when the courier agent contacted me. I followed their instructions and did not accept or touch the parcel.

Despite doing everything as advised, Mivi has not refunded my money even after more than ** days. I sent several follow-up emails, and each time I was told that the refund would be processed within ** hours, which was never done.

Furthermore, the company has no publicly listed Grievance Officer, violating the Consumer Protection (E-Commerce) Rules, ****, and their helpline number was unreachable for many days.

After several failed attempts, on **nd October ****, I finally managed to speak with a Senior Executive from Mivi at **********, who again assured me that my refund would be processed within * days. Today is **th October, and yet no refund or update has been received. When I checked the shipment tracking, the product status still shows “moving between delivery locations”, even though I refused delivery long ago.

This clearly demonstrates gross negligence, delay, and lack of accountability on Mivi’s part. I have wasted significant time and energy following up repeatedly with no resolution.

Their conduct amounts to deficiency in service, unfair trade practice, and mental harassment under the Consumer Protection Act, ****.