Shopaaz.Com - Refund not received

Good Day
I would like to complain against the online company Shopaaz.com and paytm.com which I used to purchase redmi note * mobile worth Rs*****.** on *th May **** Order#****** by making a payment using my HDFC Visa Debit card ending XX**** via paytm website as below attached .The shopaaz cancelled the order as per attached letter below and refund was promissed within * day but I have still not received the refund. The number mentioned on the website doesnt work nor I have got any responce to my complaint sent thru the website.

Please assist in getting my refund money back at the soonest.

Thanks
Sebastian Dsouza

Cell:*** **********

India - Goa






From: Shopaaz.com . <info@shopaaz.com>
Sent: Friday, May **, **** *:** AM
Subject: Order Not Shipped Money Refunded

Dear Sir,

We are really sorry to say you that our seller is not yet dispatched your order and we are got too many complains regarding it so we cancelled all the orders and refunded the money to of all of our customers. We proceeded to refunding the money because we are already broken our promise of delivering in time. So we are also refunding your amount with the cashback that is *%.I hope you will realize our situation and be with us.Your money will be credited back in your account within * working days, depends on your bank.



Team Shopaaz

****-****-****