Bajaj Allianz Life Insurance Company Limited - Refund not received

Hi I purchased Health insurance from BAJAJ ALLIANZ GENERAL INSURANCE on ** March ****.
As per policy condition, we can cancel the policy within lookup free period and get refund within * month.

so my emergency money I requested "cancelation of Policy and refund" the Policy by email and customer care discussion. but each time they was closing my titicket and comapnt number.

eg . SR *- ********
eg. *******

Ther are not communicating on email instead i revced system generated email from bajaj.

each time cusotme care said team is looking into oyuor issue.

All required details already provided like blank details , SID , policy details but each time they asking same.

*- * hrs they hold call.

I am waiting fro my refund from last * months.

each time they said new reason and " Team is looking into issue and Refund number and PID is generated "

I need emergency money to pay the loan amount and interest.

How I can get money from them?
How I will get the interest amount + Refund **k ?