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Zivame app - Refund not issued

Radhika maurya filed complaint against Zivame app on Apr 25, 2024

I had order bra order no.********* on ** April **** I got issue with size and fitting and quality so i initiated return on ** April **** they took my pickup and till now I haven't got refund of Rs. ***/- or zcoins.
I went to take help but they are saying the payment had been made to the account from which I had paid.

But its not reflecting in my account I follow up with bank also they told me the the transaction id they have provided is invalid and also I have sent the passbook pdf online generated they are just saying they have iniated and they don't know anything.

This is the worst I was hoping that i would get zcoin or refund so I can order something which I like but no fruitful outcome had been come.
They are just very rigid not bother to check from their end not taking efforts at all.

I really want my refund of Rs.***/-

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zivame app

12

Total Complaints

8

Total Resolved

66.67%

Consumer Satisfaction

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I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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