Axis bank fast tag - Refund not initiated nor proper response

Hi
I had been charged **rs. Cash on bandra worli seal link toll as well as **rs. Got debited from axis bank fast tag. I had complained about same in axis bank toll customare care they told to write mail on etc.management@axisbank.com

I had raised the complaint on the above mail on **thjan **** with screenshot of receipts as proofs. My wrong debit has been accepted by the axis bank fasttag customare care and was promised refund within ** days.

Its been * months still the wrong debit hasnt been refunded in my account. I have already sent **-** mails regarding the issue and when will i get the refund. In the mail i get the same response we will let you know or there is some technical issue wait for interim period. Now for last ** days they have stopped responding to the mails. I called axis bank toll customare care they responded by saying we cant do anything you will get you solution on mails only.

Please take strict action against axis bank fast tag issue.
When amount needs to be debited it gets debited within seconds but when wrong amount debit needs refund axis bank fastag customare care have stop responding and giving unethical reasons.
Worst banking services. Will switch to other banking service.

Below i have attached screenshots of cash receipt as well as fast tag debit message and refund approved by axis bank and complaint id number.

Interaction id- *********
Interaction id- *********

Interaction mail - etc.management@axisbank.com