Meesho - Refund not giving

Dear Sir

I placed order on meesho app on *th January ****. But for same order first my credit card got deducted by *** Rs. But on meesho app my transaction shown as failed even after deduction of *** Rs. So I again done that transaction for same order immediately so another time again my credit card got cut by *** Rs for same order and transaction was successfully done. First transaction was done on *.** p.m. and another transaction was done on *.** pm. But as first transaction was failed it was expected to come back to my source credit card. But still now it has not came. So kindly reverse my amount of *** Rs to source account for which transaction was failed first time. I expect the fast resolution of the same. Kindly Find the attached details for your reference of failed transaction. Help in getting refund.

TRANLOG ID - *********
SETTLEMENT DATE - Jan *, ****
TRANSACTION DATE - Jan *, **** *:** PM
AMOUNT ₹***
MERCHANT NAME - Fashnear Technologies
CATEGORY - Shopping
POINTS EARNED - *.**
SETTLEMENT STATUS - Settled
VISA TXN ID - ***************
RRN - ************
AUTHORIZATION CODE - ******

I also co-ordinated telephonically to your customer care */* times but there is no proper solution given. It was really pathetic service. Kindly update me regarding my refund.