Clovia app - refund not credited

I have placed * orders on clovia app on **th july. In my *st order i had ordered * nightsuits from which only * nightsuit was delivered and another one was undelivered due to rejection by quality check. In my *nd order i had * nightsuits from which only * was delivered and rest * nightsuits was undelivered due to rejection by quality check. I have invoice of only delivered nights which is the proof. Since **th july when my partial orders were delivered i am doing follow up everyday. Today is **th August almost ** days they have not even initiated my refund. Whenever * called them or had chats with them they have just one thing to say ***we have highlighted the concern to the concern team, our team is working on them. Once the refund is initiated you will be notifying accordingly*** or **our team is working on them please give us **-**hrs your issue will be resolved***. Till date no resolution. I have kept all the chats since **th as a proof to file complaint against clovia. Please help me to get my refund

earliest.