Jeeves Consumer Services Pvt Ltd - refund not credited

Device Details :
Device Name : iFFALCON by TCL AI Powered K** ***.**cm (** inch) Ultra HD (*K) LED Smart Android TV with HDR ** (**K**)
Device Model: **K**
Device Serial Number: ****AJB******D*****

Plan Details :
Plan ID: EWJV************
Plan Start Date: **/**/****
Plan End Dare: **/**/****


Tv has been sent for repair and they told tv cannot be repaired, they sent an sms and email that they will credit the refund within ** hours on *st May till now on repeated followup also they are not responding to emails , my claim processing no(CLEWL***********)*

pls do the needful