Qnet Vihaan Direct Selling - Refund is delayed and not initiated after a confirmation mail

I got a call from my friend saying a business opportunity and she was enjoying her life with this business and let her introduce to me to her senior partner like that it starts..
Then there is a process of two interviews done and I provided a amount of ****** rupees to her as start up capital. Then later I realized this was a direct selling and they ask me to do MLM pyramid scheme.But I was not interested to do so. With lot of stress and pain in my heart I decided to quit. Also the amount they get from me as for buying a product in my name. Then I decided to quit and asking for refund to the Qnet customer support from the registered Qnet email id with the all details of me which includes below and bank details to refund the same since the order was placed from my friend's senior account.
IR id: IN******
Name: Jesmith Sheik Dhawood. J
Order Number: DN********
Receipt Number: RE********
Transaction Date: **/MAY/**** **:**:**
Contact Number: +************
Item *: Nutriplus Tea and honey combo set
Item *: Chairos Latitude LS
Amount payed to my friend: ******

After my refund mail, I received the email from support team saying in progress and will get response shortly. But **+ days gone they are not started refund process. Every day I call to customer support and they said "You will get mail EOD or within **hrs". Also it is hard to connect and speak with the support team because it is not easily connected or sometimes need to wait more time to connect.

Note : Product is not yet shipped and so the shipping details are not there in portal also but they said like they need to check with logistics department for confirmation and it took * to ** days. Then how will I get the money back in time for entire process to complete.