Legdays In - Refund Denied for Product Not Matching Description and Unfair Customer Service Delays

On ** June ****, I submitted a refund request to Legdays.in after receiving an order containing two pairs of pants that did not match the expectations created by the product listing on the website.

One of the pants I received was a completely different design and color from what I had ordered. The second pair was not identical to the advertised product either. While it resembled the design shown on the website, it appeared to be a much cheaper lookalike with significant differences in material quality, fabric thickness (GSM), stitching, overall finish, and appearance. The product looked substantially different from the images used to advertise it.

Additionally, the products arrived with poor packaging, and the pants did not have any tags attached, which further raised concerns about the quality and authenticity of the items I received.

My refund request was not based on a change of mind, sizing issues, or personal preference. It was made because the products delivered did not match the quality, design, color, and overall presentation that were represented on the website.

I contacted the company immediately after receiving the order and explained these issues in detail. Instead of addressing my concerns regarding the incorrect product and the significant differences from the advertised listing, I was repeatedly encouraged to accept an exchange. I clearly informed the company multiple times that I did not want an exchange because my concern was with the products themselves, not with receiving another replacement of the same items.

Over the following nine days, I repeatedly followed up through both email and WhatsApp. I was given vague responses, asked to wait multiple times, promised updates and a customer service call that never took place, and later asked to wait an additional ** hours. Even after complying with every request, I did not receive a meaningful resolution. My refund request was ultimately rejected by referring to the company's "no refund" policy, without providing any specific response to the issues I had raised regarding the incorrect product and the substantial differences between the advertised products and the products actually delivered.

I believe I made every reasonable effort to resolve this matter directly with the company before filing this complaint. I have preserved all relevant evidence, including my order confirmation, payment proof, email correspondence, WhatsApp conversations, screenshots of the product listing, and photographs of the products received.

I respectfully request a full refund of ₹*,*** to my original payment method and appropriate action regarding the company's handling of this matter.