Ixigo train - Refund amount not credited in account or credit card

Main bahut dino se ixigo train app ka itemal kr raha hu. Maine jb jb train. Ticket book ki he tb tb ixigo ke drawara paise cut liye hate he or ticket book nahi hoti he. Maine bahut baar customer care se iske bare me sikayat ki parents kisi bhi prakar ka abhi tk nirakaran nahi Kiya gya varan paise cut liye jate he or bola jata he ki aap apne bank se sampark kre. Krapya mujhe iska nayay dilaya jaye or meri pareshaani ko Dyan me rakhte hue mere pure paise refund kiye jaye or jo bhi pareshaani mujhe hui he uske liye mujhe ***** ka compassion grant company se dilaya jaye