Redbus online booking - RedBus VIVEGAM Travels Boarding point contact number and amenities issue

I have booked a ticket in Vivegam travels thru Red Bus app to travel from Chennai to kovilpatti. My boarding point is tambaram as per the ticket. But it is as changed to Urapakkam Chennai. So I thought this is because of Chennai traffic and I went to Urapakkam bus stop. There are two stops in urapakkam..one is temporary bus stand and another one is normal govt bus stop. I was waiting in govt bus stop... my boarding time is *.** pm as per the ticket.. I didn't get the call from bus operator about the location details and neither I have received the bus operator contact details. I was trying to contact boarding point contact, after so many attempts (** times nearly) he picked up the call. I explained him the situation and requested the driver to contact me since I haven't received the driver contact details. But he was very rude and asked me to go to temporary bus stand. If not they will leave and they will not call me and they will not stop in urapakkam govt bus stand he said..I was scared. Since am the only girl traveling alone and waiting in the stop at *.** pm..I said there is nearly *-* KMS if distance only between to the two stops if I have to go it will take **-** mins but bus will come in this way only so please ask the driver to contact me like this...but he didn't listen at all and told if u are not going to the temporary bus stand they will leave you and they will not call you in your number also and he cut the call. After that he didn't pick up my call...I was worried and rushed to the auto stand nearby and went to the temporary bus stand in the auto( Really got scared in the auto as there was already two men sitting along with the driver, but o don't have any other go rather than taking that auto to the temporary bus stand. But by God's grace he dropped me without an issue be he charged *** Rs for *.* KMS.) as it was already *.** pm and I may miss the bus..after reaching the bus stop and also I didn't get any call and I was running and searching for my bus( am a girl all me with luggages). By the time I found the bus it was about to start. Till last moment I didn't get a call from driver and neither I have received the contract number.. In between all this I tried to reach the Red Bus help. *) my attempt to the customer care number is went all in vain and since after explaining my issue they asked me to wait to get the driver details and I was waiting in hold but they cut the call.
*) my attempt to Red Bus help chat (Only automatic reply I have got for *-* times), they shared me one number but that was switched off.i informed in chat about my issue.but I didn't get any resolution. Only I was getting auto replies. If needed u can attach the help chat screen shot also.

I was disturbed a lot because of this issue and after getting in to the bus there is no amenities as specified in the ticket. No reading light, no charging point and no emergency contact number.

This is one of the worst travel experience I had with Red Bus as well as with VIVEGAM Travels.