Stag Kashmir - Recived Defective Bat From Stag Kashmir

I am writing to formally lodge a complaint regarding my recent order of a Stag Kashmir Willow Cricket Bat. Unfortunately, the product I received is not as per the description or the video shared before purchase.

Details of the Issue:

I ordered: Stag Kashmir Willow Bat (Original)

What I received: A different bat with an SG sticker placed to hide damages

The bat delivered is defective, damaged, and not as shown in the confirmation video provided by your team.

This constitutes misrepresentation and unfair trade practice, as the product supplied does not match the promised quality.

My Request:

Immediate replacement with the correct, original Stag Kashmir Willow Bat (undamaged and as per order).

Or a full refund of the amount paid.

Collection/return of the defective product at your earliest.

Please treat this as an urgent matter. If I do not receive a satisfactory resolution within * working days, I will be left with no choice but to escalate the complaint to the Consumer Protection Authority (India) and share my experience publicly.

Looking forward to your quick response and resolution.