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Airtel prepaid - Recharge sucess Plan not activated

Baskar C filed complaint against Airtel prepaid on Jan 22, 2023

Dear Airtel Team

I am Baskar Using the mobile no ********** more than ** years in Airtel Network, Now in the recent days I feel the service provided to me is not up to the level, I am totally dissatisfied with Airtle’s service, The problem I am facing are

I have recharged my mobile number with Rs.*** (** days validity - Daily *GB internet - Valid till **-Feb-****), From **-jan-**** Internet is not working in my phone, regarding this I have registered a complaint with Service Req. No. CLCQU*CHN************** on **-**-**** an still the complaint is not resolved. Regarding this I have raised another email to Airtel ( nodalofficer.tn@in.airtel.com, customercare@ng.airtel.com, airtel.presence@in.airtel.com ) Immediately got reply from nodalofficer.tn@in.airtel.com stating that my problem will be resolved on **-**-****, But my query is I have paid for ** days service and from that Airtel is denying to give * days days of service to me. I am really mentally disappointed for this kind of reply and service from Airtel.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Airtel prepaid

5

Total Complaints

3

Total Resolved

60.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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