Multi Product Online Service - recharge has not done

There were no conditions for recharge when i became member of this company but after one month this company has applied too many terms and conditions like if you want to recharge your number first add a custommer and after that they applied a new condition that was " we have so many custommers due to which can't recharge everyone at same time we need some time and said each customers mobile will be recharged by **th of september but now it's **th of september but recharge not done yet.