Footballmonk in - Received Wrong Product from FootballMonk No Response from Support

Dear Sir/Madam,

I am filing a complaint against the website FootballMonk.in. I placed an order (Order ID: ******) on *th May ****, and I received the delivery on **th May ****. However, the product delivered is completely wrong and not what I had ordered.

Immediately after receiving the wrong item, I contacted FootballMonk via their customer support email and phone numbers provided on their website. Unfortunately, I have not received any response to date.

There is no clear return, exchange, or complaint process on their website, and their lack of customer service is unacceptable.

Details:

Website: https://www.footballmonk.in

Order ID: ******

Date of Order: *th May ****

Date Received: **th May ****

Mode of Payment: Prepaid

Problem: Received wrong item, no support or resolution from company

I kindly request that the company:

Either send the correct product as per my order

Or arrange a return pickup and refund

If no action is taken within a reasonable time, I request the authorities to take necessary action against such poor service.

Thank you.

Sincerely,
ARNAV