Shadowfax Delivery - Received huge wrong return from shadowfax company

Hii I Trendy Collections , a supplier of meesho ecommerce residing in ****** pincode
since * months we are received wrong products in return lets take example if we share leggings in our packet but in return we have recieved wrong damaged torn smelly like products when we raise concern for the same for compensation from your company , they revert foolish reasons like received same product , unable to provude claim due to claim ratio is high
even when we connected with you TL or supervisior he alsotalks in rudely behaviour and says we are unable to solve our problem and says we raise mail to central dept but when we said for any proof he says no why??? plz look into that matter we bear much losses bcoz of ur policies.....