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Realme 2 Pro - Realme service center has replaced my Realme Phone

umesh kumar filed complaint against Realme 2 Pro on Oct 17, 2019

i was using realme *pro and on *th oct suddenly it got switch off, and I have tried few troubleshooting but its not got switch on.
so I have decided to visit realme service center at janakpuri.
they took my phone and went inside after few mins he came outside & start opening my phone to show me that there is water inside.
first of all I always keep my phone with my so there is zero chances of water. then i said what is the next step they asked me for ***** aprox.

i denied and ask my phone back they again took my phone inside than I asked him to give me back open handset still he took my phone inside.

and came back again after few mins when I check there was temped glass on my phone & the phone they give my without that glass.

and when i check serial number and manufactured date that is also different.
and i have been chasing realme support center but still did not get any solution. i took that phone on emi and they cheated with me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Realme 2 Pro

6

Total Complaints

2

Total Resolved

33.33%

Consumer Satisfaction

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